Terms & Conditions

Last Updated: December 2024

1. Agreement to Terms

By accessing or using ENTOURAGE ("the Service"), you agree to be bound by these Terms & Conditions. If you disagree with any part of these terms, you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

2. Company Information

ENTOURAGE is a product of:

Company Name: THEPUNGHU CONSULTING COMPANY LIMITED
Location: Ho Chi Minh City, Vietnam
Contact Email: support@entourage-ai.life

3. Description of Service

ENTOURAGE is a personal development platform that provides AI-powered agents to support users in their journey of healing, growth, and authentic connection. The Service includes:

• Personal Chief of Staff agent for strategic guidance (Coming soon - Planned rollout: End of 2026)
• Mood Manager for emotional tracking and meditation generation
• Habit Manager for behavioral transformation
• Custom meditation generation with voice cloning
• Analytics and insights for personal growth

4. User Accounts

To access certain features of the Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and update your information to keep it accurate
• Maintain the security of your password and account
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

5. Subscription Terms

5.1 Subscription Plans

We offer the following subscription plans:

• Free Plan: Limited features, available indefinitely
• Premium Monthly: $6.00 per month, billed monthly
• Premium Yearly: $60.00 per year, billed annually

5.2 Billing and Payment

Subscriptions are processed through Paddle, our payment processor. By subscribing, you agree to:

• Pay all fees associated with your subscription
• Authorize automatic recurring billing
• Provide valid payment information
• Accept that subscription fees are non-refundable except as stated in our Refund Policy

5.3 Subscription Renewal

Monthly subscriptions automatically renew each month. Yearly subscriptions automatically renew each year. You will be charged the then-current subscription fee at the time of renewal.

5.4 Cancellation

You may cancel your subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of your current billing period. You will continue to have access to Premium features until the end of your paid period.

6. User Responsibilities

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service in any way that violates applicable laws or regulations
• Infringe upon the rights of others
• Transmit any harmful, offensive, or illegal content
• Attempt to gain unauthorized access to the Service or related systems
• Interfere with or disrupt the Service
• Use automated systems to access the Service without permission
• Share your account credentials with others

7. Intellectual Property

The Service and its original content, features, and functionality are owned by THEPUNGHU CONSULTING COMPANY LIMITED and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of any content you create or upload to the Service. By using the Service, you grant us a license to use, store, and process your content as necessary to provide the Service.

8. Privacy

Your use of the Service is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Disclaimers

Medical Disclaimer: ENTOURAGE is not a substitute for professional medical advice, diagnosis, or treatment. The Service is designed for personal development and wellness support, not as a medical or therapeutic intervention. Always seek the advice of qualified health providers with any questions regarding medical conditions.

Service Availability: We strive to provide reliable service but do not guarantee that the Service will be available at all times or free from errors, interruptions, or security issues.

10. Limitation of Liability

To the maximum extent permitted by law, THEPUNGHU CONSULTING COMPANY LIMITED shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

11. Indemnification

You agree to defend, indemnify, and hold harmless THEPUNGHU CONSULTING COMPANY LIMITED and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Service or violation of these Terms.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

13. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the Service will cease immediately.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Vietnam, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Ho Chi Minh City, Vietnam.

15. Contact Information

If you have any questions about these Terms & Conditions, please contact us at:

Email: support@entourage-ai.life
Website: www.entourage-ai.life

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and THEPUNGHU CONSULTING COMPANY LIMITED regarding the use of the Service and supersede all prior agreements and understandings.