Privacy Policy

Last Updated: December 2024

1. Introduction

ENTOURAGE ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using ENTOURAGE, you consent to the data practices described in this policy. If you do not agree with the practices described, please do not use the Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you provide directly to us, including:

• Account Information: Name, email address, password, and profile information
• Mood Data: Mood entries, emotion tracking, mood notes, and related reflections
• Habit Data: Habit definitions, completion records, habit notes, and progress data
• Content: Notes, journal entries, voice samples, and other content you create
• Payment Information: Processed through Paddle (we do not store credit card information)
• Support Communications: Messages you send to our support team

2.2 Automatically Collected Information

We automatically collect certain information when you use the Service:

• Usage Data: How you interact with the Service, features used, and time spent
• Device Information: Device type, operating system, unique device identifiers
• Log Data: IP address, browser type, access times, and pages viewed
• Location Data: General location information (if you grant permission)

2.3 Third-Party Information

We may receive information from third-party services you connect to our Service, such as:

• Payment processors (Paddle)
• Analytics services
• Authentication providers (if applicable)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process your subscriptions and payments
• Generate personalized meditations and recommendations
• Analyze mood and habit patterns to provide insights
• Send you notifications, updates, and support communications
• Detect and prevent fraud, abuse, and security issues
• Comply with legal obligations
• Conduct research and analytics to improve our Service

4. Data Protection and Security

4.1 Encryption

We implement industry-standard security measures to protect your data:

• Client-Side Encryption: Sensitive content (mood notes, habit notes) can be encrypted on your device before transmission
• Transport Encryption: All data transmitted between your device and our servers uses TLS/SSL encryption
• Storage Encryption: Data at rest is encrypted using industry-standard methods

4.2 Security Measures

We employ various security measures including:

• Secure authentication and authorization
• Regular security audits and updates
• Access controls and monitoring
• Secure data centers and infrastructure

4.3 Your Responsibility

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect unauthorized access to your account.

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

5.1 Service Providers

We may share information with third-party service providers who perform services on our behalf, such as:

• Payment processing (Paddle)
• Cloud hosting and infrastructure
• Analytics and monitoring services
• Customer support tools

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, such as:

• Court orders or subpoenas
• Government investigations
• Protection of rights, property, or safety

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership.

6. Data Retention

We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this policy. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Usage Data: Retained for analytics and service improvement purposes
• Legal Requirements: Some data may be retained longer to comply with legal obligations

You may request deletion of your data at any time by contacting us or deleting your account.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You can access and download your data through the Service or by contacting us.

7.2 Correction

You can update your account information at any time through your account settings.

7.3 Deletion

You can request deletion of your account and associated data. We will honor such requests subject to legal retention requirements.

7.4 Opt-Out

You can opt out of marketing communications by using the unsubscribe link in emails or adjusting your notification preferences.

7.5 Data Portability

You can request a copy of your data in a machine-readable format.

8. Children's Privacy

ENTOURAGE is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate measures to ensure your information is protected in accordance with this Privacy Policy.

10. Third-Party Services

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of the Service after such changes constitutes acceptance of the updated Privacy Policy.

12. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect
• The right to delete personal information
• The right to opt-out of the sale of personal information (we do not sell your information)
• The right to non-discrimination for exercising your privacy rights

13. GDPR Rights (European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right of access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: support@entourage-ai.life
Website: www.entourage-ai.life

We will respond to your inquiry within a reasonable timeframe.